Terms And Conditions

Processing times vary throughout the year. During our busy periods (which includes around Trade Fairs – February and August) processing can take up to 5 days depending on stock availability. In other times it can take 1-3 business days. We always endeavour to keep processing times to a minimum.

Our main couriers are Border Express or Star Track Express.

Freight is calculated on the cubic size, weight and destination of the order. The minimum freight on standard orders for Victoria, New South Wales, Queensland and South Australia is $40. The minimum for standard orders to Northern Territory, Tasmania and Western Australia is $70. New Zealand is currently calculated at 21% of the total order.

Some fragile items can only be delivered as part of a pallet-sized order, and they are noted on the website when placing your order. There is a pallet fee of $5 + GST for every order that is sent on a pallet. Small freight charges apply on backorders, but at a reduced rate and generally would be no more than the total freight if all products were sent together. We strongly recommend adding additional items to your backorder to make a more cost-effective solution.

We deliver to Australia and New Zealand. Delivery times vary according to your location. Melbourne, Sydney, Brisbane & Canberra are usually overnight (for metro areas only). Other areas can vary from 5-7 business days, and currently monthly for NZ. Delays may occur during peak periods. Upon dispatch, we will email you your invoice and consignment note. Tracking is available viawww.startrackexpress.com.au orwww.borderexpress.com.au

All deliveries must be signed for when you receive them, deliveries cannot be made to PO boxes. If you are unable to take your delivery in person, your order will be returned to your local Startrack/Border depot, unless you have completed an Authority To Leave form (download the form from here). You can either collect the stock from the depot or authorise a second delivery (a $30 charge will apply for redelivery or change of address by a customer – customers are not permitted to authorise a second delivery with a freight company, you must contact us on 02 4340 0411). If for any reason you cancel your order and the goods require to be unpacked, there is a flat fee of $40 or 5% of the total order value charged for unpacking, whichever is greater.

If you would like to collect your order from our warehouse. Once your order is packed and ready, we will notify you and you can pick up from 24 Somersby Falls Road, Somersby NSW 2250.

LaVida Trading does not offer drop-shipping. All orders must be received by the named person/business who placed the order, or a permanent named representative of the business.

By filling out the Authority to Leave form (download the form from here), you are giving LaVida Trading permission to leave your order at the premises if unattended. Alternatively, you can leave a note in the shipping instructions at checkout and we will honour your request. LaVida Trading holds no responsibility for the order once delivered.

Payments can be made by credit card or direct deposit.

Credit cards are charged at the time of shipping an order, not at the time of ordering. This is because we have a high stock turnover and we do not want to charge you for something you are not going to receive. We accept Mastercard and Visa. We do not accept Amex.

All new customers are automatically proforma customers. Generally, you’re able to apply for account once you have paid and received three orders within 12 months. You will need to fill out an account credit application (download from here) and return for processing.

All account trading terms are 30 days from date of invoice.

Account customers that elect to pay by credit card, can do so without fees being charged, if the invoice is paid within terms e.g. 30 days from date of the invoice.

For all accounts that are paid outside of these terms, a 1.5% credit card fee will be charged.

Early payment discount of 3% available, if paid within 7 days of invoice. The discount does not apply to freight and only applies to account customers with no outstanding previous invoices

Any change of ownership or address must be notified within 7 days

Any visible damages or shortages should be marked immediately on the delivery note and advised to by emailingcredits@lavida.com.au

LaVida accepts no responsibility for goods further shipped on by you to your customers or moved to storage. Claims for shortages should be made immediately on receipt of goods. Notice of claims, credits or returns must be made within 7 days of delivery date noting invoice number and reasons. All returns must be authorised by LaVida prior to sending the goods back. Goods must be returned in their original condition and packaging and a credit will be issued on receipt of goods unless goods were damaged in transit. CLEARANCE ITEMS ARE SOLD AS IS. Credits will not be raised unless they are significantly damaged i.e. broken in transit. Click here for our Credit Claim form.

LaVida reserves the right to offer a replacement or repair option before issuing a refund.

Any items authorised for disposal, are to be disposed at the responsibility of the customer.

Credits will be applied to your next order.

Our "Change of Mind" policy allows returns within 7 days of purchase for a credit, provided the product is unused and in its original condition. Please note that return shipping costs are the responsibility of the customer.

Our website is updated daily. If goods are on preorder, the date they are due is listed below the item. You can place orders in anticipation of the goods arriving. Your preordered items will be dispatched as they arrive unless you have notified us to do otherwise. If you are a proforma customer, you will be notified as payment will need to be arranged prior to dispatch.

Due to popularity or supplier interruption, some items may be out of stock. We endeavour to keep this information up to date, however some stock may be previously committed.

Please note that some of our items are packaged in presentable boxes, these are all classified as packaging and not ‘Gift Boxes’. Unless the item is described as being specifically ‘Gift Boxed’, no credits or claims will be processed for any damages to the packaging unless it is directly contributing to the damaged product inside.

We make every effort to display our products as accurately as possible on our website. Please note that due to monitor discrepancies, products may vary slightly to what is displayed on our website.

When purchasing clocks, please check the mechanisms are functioning correctly within three (3) months of receiving the goods.

If clock mechanisms are found to be defective, follow instructions here on how to fix the clocks. This can be done to all of our clocks, as the ones with glass, the backs can be removed to fix the hands.

If completing the above does not fix the mechanisms, please contact us within the 3 month period from purchase and a replacement mechanism may be provided.

Replacements will not be given outside of the 3 month period.

We do not supply directly to the public. Customers must have an existing store front/registered business and/or registered domain name in order to be approved for wholesale access. We do not supply goods to be sold on social media or market stalls.

Customer accounts will be suspended if no orders are placed after 12 months from website use approval.